Refund and Returns Policy

Last updated on 22-07-2024 05:23:09
Nalan believes in helping its customers as far as possible, and has therefore a liberal cancellation
policy. Under this policy:

Introduction

At Nalan, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed. Please note that we do not accept returns under any circumstances.

Refund Eligibility

• Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a full refund. Please contact us within 7 days of receiving the product with details and evidence of the damage or defect.
• Incorrect Orders: If you receive an incorrect order, please notify us within 7 days of receiving the product. We will issue a full refund for the incorrect item(s).

Non-Refundable Situations

• Change of Mind: We do not offer refunds if you simply change your mind about a purchase.
• Non-Defective Products: Refunds are not provided for products that are not defective or damaged.
• Unauthorized Returns: Any returns sent to us without prior authorization will not be eligible for a refund.

No Return Policy

• No Returns Accepted: We do not accept returns for any products purchased from Nalan. Please ensure that you carefully review your order before completing your purchase.

How to Request a Refund

To request a refund for eligible reasons, please follow these steps:

1. Contact Us: Email our customer service team at hi@almerta.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos of damaged or defective products).
2. Review: Our team will review your request and respond within 3 business days.
3. Approval: If your refund request is approved, we will process the refund to your original payment method within 10 business days.

Refund Processing

• Payment Method: Refunds will be processed using the original payment method used during the purchase.
• Processing Time: Please allow up to 10 business days for the refund to be reflected in your account after approval.

Contact Information

If you have any questions or need assistance with our Refund Policy, please contact us at:

Almerta 61, Thiruvallur Street, Ponni Nagar, Pammal, Chennai-75, Tamil Nadu

Email: hi@almerta.com

Phone: +91-72994 55333

Thank you for shopping with Nalan. We appreciate your understanding and cooperation.